J-Collective FAQ

What is the Jeuneora Collective?

The Jeuneora Collective is our way of rewarding, recognising, and saying thank you to YOU! By signing up to the Jeuneora Collective, you’ll earn points on every dollar you spend which will qualify you for awesome rewards.

How do I sign up?

If you have an existing customer account with Jeuneora, you will automatically be granted access to the Jeuneora Collective. You can log in via the dashboard here (Link to widget pop up). If you don’t have an existing account with Jeuneora, you can create an account and sign up to the Jeuneora Collective by clicking Join Now via the dashboard here (Link to widget pop up) 

How do I earn points?

You can earn points by shopping on our website, engaging with us through social media, placing a product review, or by ordering new release products - all of which will get you closer to our awesome rewards.

Can I still use discount codes to purchase Jeuneora products?

Yes you can. Your points will be calculated on the total $ you spend at checkout after discount codes have been applied and shipping (if applicable) has been added on.

Is there a limit to the number of points I can earn?

There isn’t any limit to the number of points you can earn, however points do expire 12 months after you’ve earned them.

When do my points expire?

Jeuneora Collective points expire and are removed from your balance 12 months after the day you originally earned them. Your points may go up or down on a daily basis depending what points you have earned that day, or what points expire. You can check your points balance at any time by checking your personalised Jeuneora Collective dashboard here (Link to widget pop up).

What are the different Jeuneora Collective levels and how do I reach each level?

There are three levels in the Jeuneora Collective. Silver is for our new members (0-1999 points), Gold is our second Level (2000 - 4999 points) and Platinum is our top Level (4500+ points). The value of your rewards will increase as you move through the levels.

You will move to the next level once you’ve reached the required number of points. You’ll then enjoy the benefits of that level for the next 12 months. You cannot drop down a level within those 12 months, but you can move up another level which you will enjoy for the next 12 months. Your Level eligibility will be reviewed on the 12 month anniversary of you joining that Level. If you have the required points, you will continue to enjoy that Level for the next 12 months, if you don’t have enough, you’ll drop down a Level.

What are the Jeuneora Drops? What will I receive?

We’ll announce a Jeuneora Drop four times a year. The Drops could contain anything from Jeuneora samples, to exclusive merch or even gifts from other brands we love! You will need to make a purchase over $50 to redeem your drop. Drops will have limited stock and will be available for one month or until stocks run out.

What are the Bonuses?

It could be anything! Think full-sized products, invitations to exclusive events, vouchers or extra points - this is our chance to surprise you! As a Gold member you’re guaranteed to receive one bonus per year, and our Platinum members will receive two. You will need to make a purchase over $50 to redeem your bonus at checkout within 6 months of it being announced.

What is the platinum Welcome Gift?

XXXXXX to be filled in. You will need to make a purchase over $50 to redeem your Platinum Welcome Gift at checkout. This is a one-off gift which you will have 6 months to redeem once you reach Platinum level.

What are the member-only benefits?

We’ll surprise you! It could be a gift with purchase, exclusive content, or other promotions. Keep an eye out for our e-newsletter to keep up to date!

How do I redeem my Drops, Bonuses and other Member Rewards?

We’ll let you know when rewards are available to you. Our Drops will happen four times a year - keep an eye out in July for our first one! Bonuses… we’ll surprise you! You will be able to redeem your Platinum Level Welcome Gift when you earn enough points to reach Platinum. You’ll need to make a purchase over $50 to redeem your rewards and they’ll be sent with your order. You can select your reward at checkout and add it to your order.

Are my rewards refundable or exchangeable?

No, rewards are not are not able to be refunded or exchanged. For more information, please read our Terms and Conditions by clicking here. (Link to Ts & Cs)

Do my rewards expire?

Yes they do. Drops are available to be redeemed for one month, or until stocks run out. Bonuses and other rewards are subject to a six month validity period.

Do purchases made prior to me joining the Jeuneora Collective count towards my point earnings? 

Unfortunately not! You’ll only be eligible to receive points on purchases that you’ve made after become a Jeuneora Collective account holder.

When we launched the Jeuneora Collective on XX May 2020, we did recognise some existing Jeuneora Customer Account holders with bonus points for outstanding loyalty. This was only available to customers with a current Jeuneora account and points were allocated purely at the discretion of Jeuneora Limited

What happens to my points if I cancel my order?

It’s not possible to earn points on cancelled or refunded orders, so points will be removed from your account after your order has been cancelled.

Can I earn points by buying Jeuneora at a retailer or spa/salon?

Points can only be earned in our online store, whilst being logged into your Jeuneora Collective account.

What do I do if I have a question about my points, status or account?

You can get in touch with our customer service team by emailing at us XXX.

Can anyone join the Jeuneora Collective?

Almost anyone in New Zealand, Australia and Singapore can join the Jeuneora Collective. There are some exclusions, check out our Ts & Cs by clicking here. (Link to Ts & Cs)